Privacy Policy for Golden Panda Casino
Your privacy is paramount to Golden Panda Casino. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you access and use our services. By using Golden Panda Casino, you agree to the terms of this policy. We encourage you to read it carefully.
Last updated: May 31, 2025
1. Information We Collect
We collect various types of information to provide you with the best possible service and to comply with legal obligations:
- Personal Identification Information: This includes your name, date of birth, address, email, phone number, and national identification details required for account registration and verification.
- Financial Information: Details related to your payment methods (e.g., bank account numbers, credit/debit card details) for deposits and withdrawals. Note that sensitive card data is usually processed by secure payment gateways and not stored directly by us.
- Transactional Data: Records of your deposits, withdrawals, bets placed, games played, and other activities on our platform.
- Technical Data: IP address, login data, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Usage Data: Information about how you use our website, products, and services.
- Communication Data: Records of your interactions with our customer support, including emails, chat logs, and phone calls.
2. How We Use Your Information
We use the collected information for various legitimate purposes:
- To manage your account, process transactions, and provide gaming services.
- To verify your identity and age, and prevent fraud and money laundering.
- To personalize your gaming experience and offer tailored promotions.
- To improve our website, services, and security features.
- To communicate with you regarding your account, updates, and promotions.
- To comply with legal and regulatory obligations.
- For research and analytical purposes to understand market trends and enhance our offerings.
3. Data Security
We are committed to ensuring the security of your personal data. We implement a variety of security measures, including:
- Encryption: All sensitive data transmitted to and from our website is protected using SSL (Secure Socket Layer) encryption.
- Access Controls: Access to your personal data is restricted to authorized personnel who have a need to know.
- Regular Audits: Our systems are regularly audited for vulnerabilities and potential security breaches.
- Firewalls: Robust firewalls are in place to protect our servers.
While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. You also have a role in protecting your data by keeping your login credentials confidential.
4. Sharing Your Information
We may share your personal data with:
- Payment Processors: To facilitate deposits and withdrawals.
- Gaming Providers: To enable you to play games, though typically in an anonymized or pseudonymized form where possible.
- Regulatory Bodies & Law Enforcement: When legally required or to protect our rights and safety.
- Service Providers: Third-party companies that assist us in operating our business (e.g., IT support, marketing services), always under strict confidentiality agreements.
We will not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.
5. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure (Right to be Forgotten): Request the deletion of your personal data under certain conditions.
- Right to Restrict Processing: Request the restriction of processing your personal data.
- Right to Data Portability: Request to transfer your data to another organization.
- Right to Object: Object to the processing of your personal data for certain purposes.
To exercise any of these rights, please contact our support team. We may require specific information from you to help us confirm your identity and ensure your right to access your personal data.
6. Cookies
Our website uses cookies to enhance your browsing experience, analyze site traffic, and deliver personalized content. You can manage your cookie preferences through your browser settings. For more details, please refer to our dedicated Cookie Policy (if applicable, or expand this section).
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes. Continued use of our services after such changes constitutes your acceptance of the updated policy.